ZENKAI STREET Privacy Policy

Date of publication: April 26, 2026

1. Information on the Collection of Personal Data

1.1 Personal Data

In the following, we inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g., name, address, e-mail addresses, and user behavior.

1.2 Data Controller

The data controller according to Art. 4(7) GDPR and applicable Canadian privacy laws is:

Global ECOM

10 Bromfield St, Whitby, ON, L1P 0P8, Canada.

Email: support@zenkaistreet.com

2. Processing of Personal Data When Visiting Our Website

When using the website for informational purposes, we process the personal data that your browser transmits to our server (IP address, date/time of request, browser type, etc.) to ensure the stability and security of our website.

3. SMS Marketing and Notifications

3.1 Consent and Subscription

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers.

3.2 Opt-out and Support

• To Unsubscribe: Reply STOP to any text message sent from us. You may also click the unsubscribe link (opt-out link) provided within our messages.

• For Help: Reply HELP to the number you received the messages from or email us at support@zenkaistreet.com.

• Note: Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

4. Further Functions and Offers

4.1 Use of External Service Providers

We use carefully selected third-party providers to run our store:

• E-commerce Platform: SHOPLINE.

• Marketing & SMS: Klaviyo.

• Payments: PayPal, Stripe.

• Shipping: Canada Post, UPS.

4.2 Data Protection Guarantee

We do not sell or rent your personal information. Specifically, for SMS marketing, mobile phone numbers and opt-in data will not be shared with third parties or affiliates for marketing/promotional purposes.

5. Processing for Purchases and Account Registration

When you contact us, register, or make a purchase, we collect:

• Full name, postal address, and telephone number.

• Email address and login credentials.

• Payment status (we do not store full credit card numbers; these are handled by encrypted payment processors).

6. Cookies and Tracking

We use cookies to enhance your experience, analyze traffic (Google Analytics), and for advertising (Google/Facebook Ads). You can manage or disable cookies through your browser settings.

7. Retention and Erasure of Data

We store your data as long as necessary to fulfill our contractual and legal obligations (e.g., up to 10 years for tax and commercial records). If you request account deletion, your data will be erased unless legal retention requirements apply.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access and rectification.

• Right to erasure ("Right to be forgotten").

• Right to withdraw consent at any time (especially for email and SMS marketing).

9. Company Information

• Legal Entity Name: Global ECOM

• Trading Name: ZENKAI STREET

• Registered Business Address: 10 Bromfield St, Whitby, ON, L1P 0P8, Canada

• Email Address: support@zenkaistreet.com

• Country of Operation: Canada